Mix-up with airline ticket leaves vacationer stuck at home while friends leave for dream cruise
WALNUT CREEK, Calif. (KGO) — What is in a title? Plenty when it arrives to your passport — and these kinds of a title mix-up value one particular widow her aspiration journey.
The Walnut Creek girl arrived at the airport virtually 4 several hours prior to her scheduled departure — nonetheless it was not adequate time to offer with an unforeseen problem.
Araceli Santos relished the sunshine at the Rossmoor retirement group in Walnut Creek.
She a short while ago moved to the Bay Place to be nearer to relatives following the demise of her spouse at her former residence city in Southern California.
This past July, she arrived at the airport energized about her cruise from Norway to the Arctic Circle and the British Isles. It was a reunion of kinds with her ideal friends from Los Angeles.
“They are all quite shut to me. We travel a great deal. All of us we journey,” Santos said.
The four have traveled all around the earth, checking out many continents.
Her good friends were all traveling out of LA and would fulfill her on the cruise ship in Norway, but this excursion wasn’t intended to be.
The difficulty started when Santos checked in at the United terminal and greeted a ticket agent..
“Then he printed my ticket and then he claimed that your ticket won’t match your passport. So I explained how can that be?” Santos stated.
Her passport properly outlined her name as “Aracelli Santos”…
But her ticket detailed her title as “Santos Santos.”
The ticket agent instructed her she would have to simply call Expedia, the reserving business Santos used, to choose treatment of it.
The phone proved frustrating.
“Four moments I still left a message. I did not get any reply or any electronic mail,” claimed Santos.
United supplied to rebook her flight, but she would have to get a new ticket for $1,800.
It grew to become noticeable she would miss out on each her flight and her cruise.
“I was so pissed off. I really feel like even crying ideal now. Just, you know, what had transpired to me,” mentioned Santos.
She would see the photographs from her buddies from the journey they experienced planned together. All of her pals smiling, but without her.
Santos not only didn’t get to go on her journey, she misplaced all the revenue she prepaid — nearly $5,000.
She determined to call 7 On Your Side. We contacted Expedia.
The business instructed us: “The title on the ticket reflected the name that was enter throughout the booking procedure. We know how dissatisfied Ms. Santos was to overlook her cruise. So we are delighted to assist her rebook.”
Expedia is providing her a complimentary cruise for two from anywhere in the globe.
“I would like to thank every person at Channel 7. Everyone,” Santos explained.
Just take a look at additional tales and movies by Michael Finney and 7 On Your Side.
7OYS’s purchaser hotline is a no cost purchaser mediation company for these in the San Francisco Bay Area. We help people with client-connected concerns we can’t guide on conditions among enterprises, or scenarios involving family regulation, criminal issues, landlord/tenant disputes, labor problems, or clinical issues. Make sure you overview our FAQ right here. As a element of our procedure in helping you, it is essential that we get in touch with the organization / company you are writing about. If you do not wish us to contact them, you should permit us know appropriate away, as it will impact our skill to perform on your scenario. Thanks to the significant quantity of email messages we get, remember to allow 3-5 organization days for a reaction.
Ready TO Call 7 ON YOUR Side?
E-mail US AT [email protected] set.COM
Remember to be aware the tackle makes use of the letter “O”, not zeros.
If you are on the ABC7 News application, click on right here to check out stay
Copyright © 2022 KGO-Tv. All Rights Reserved.